1. What If I’m Late

If you are running late at the end of a booking, please let the Sitter know by requesting a Service Extension of 15 or 30 minutes on the Ongoing Booking screen. If you will be later than the requested extension time, please call the Sitter from the Ongoing Booking screen. After the extended time duration is up, surge charge rates of time and a half will apply until the booking service is complete.

2. When do I pay for the service?

The payment method is verified upon booking the service and charges will be applied once the booking service is completed.

3. How do I make recurring bookings?

Unfortunately, at this time we do not offer this feature on our app. If you’d like this option send us an email at support@yocura.com.

4. How do I schedule a service for a specific time?

You can switch your booking type between Book Now and Schedule Later. If you don’t need a sitter at the current time, select ‘Schedule Later’ to schedule a service at a later time.

5. How do I pay once the service is completed?

At the end of the service, the payment method verified upon booking will be charged for the actual service amount and you will have the option to add gratuity.

6. Can I leave special instructions to my provider?

Yes, while booking the provider, the confirmation page allows you to enter special instructions to be passed on to the provider.

7. How quickly can I request a provider?

For book now request, available providers can be at your door in as little as 30 minutes.

8. Is there a maximum time that I can request a provider for?

Yes, 8 hours is the maximum booking time.

9. Can I change the service duration after booking is confirmed?

No, you cannot. You can only extend the service time by 15-30 minutes during an ongoing booking.

10. As a parent, what are some safety tips that I can follow?

Here are some tips that will allow you to book with confidence.

Read Carefully

Look at the profiles and reviews of potential caregivers before you book and check for verified phone numbers, connected social networks, and references. Please remember that the caregivers on Yocura have passed a background verification check along with a driving record check.

Pay and Book on Yocura

Paying or booking outside Yocura makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues such as credit card fraud, or unauthorized use of your personal information. That’s why we prohibit paying for a booking or scheduling another booking outside of Yocura in our Terms of Service.

Trust your Intuition

Trust your intuition before making a booking: if you don’t feel comfortable confirming a provider, don’t do it. We can only aid you in finding people but the choice is eventually left to you.

1. Where can I access Yocura's platform?

You can download the App from the Market Place (Android) or App Store (iOS). In case you need the direct download link please go to yocura.com.

2. How can I accept a booking?

You will be notified through either an in-app push notification, text message, or an automated phone call. Then, once you’ve opened the app, you will be able to accept the booking request.

3. What happens for a No-show during a confirmed booking?

We understand that unforeseen circumstances occur. However, this may negatively affect your rating and reviews.

4. When will I be paid for a completed service?

The total service amount will be directly transferred to your bank account within 48-72 hours once your bank account information has been verified (Your first booking can take up to 7 business days to verify).

5. Can I restrict my service area?

Yes, select only the areas you wish to provide service in.

6. Can I reject a booking request?

Yes, you may choose to decline a service request. Keep in mind, it might affect your ratings moving forward. Maybe we should say, However, the more bookings you accept, the better rating you will have.

7. Can I post a review for a Parent?

Yes, in fact, we encourage all of our sitters to leave a rating and review for the parents. You will have the opportunity to do this at the end of the service on the Booking Completion Summary screen.

8. Can I update my payment collection information?

Yes, you can go to “My Profile” and update your bank account details. Yes, access “My Profile” by selecting the menu icon located on the upper left of the app screen.

9. How do I know my profile is activated on Yocura?

You will be notified via e-mail and text message that your profile has been activated.

10. Can I charge separate rates for Infants and Children?

Yes, you will have to enter a separate hourly rate for Infants and Children when registering. Also, you can modify this rate at any point by selecting “Update Schedule” from the Dashboard screen.

11. Can I charge extra for additional Infants and Children?

Yes, you can enter an additional infant/child fee that will be added to your base hourly rate.

12. How do I get notifications for my upcoming bookings?

You will be notified via in-app notification and/or text message.

13. Can I collect gratuity through Yocura?

At the end of each booking, parents will have the opportunity to add gratuity. The final service amount, with gratuity added, will be deposited into your banking account.

14. How can I see my payment received history?

Review your “Payment Status” on the app Dashboard, select the Earned, Collected and Outstanding icons for a breakdown of each booking payment.

1. Choosing a Payment Method

After successfully booking a provider, you will be asked enter in your credit card details in the event that you’ve never used the app before. If you have, your last payment method will be stored safely for the convenience of not having to enter in those details again.

Payment Methods accepted by Yocura are Paypal, Venmo, Apple Pay, Google Wallet, and any major debit/credit card.

2. Verify Payment Method

After booking a caregiver, you will be asked to verify your card details if you already have not. You are not going to be charged for the service at the time of verification.

3. Update Payment Method

There is no way for us to update the payment method simply because we do not store your card information.

4. I was charged incorrectly

You can find the breakdown of the charged amount under the My Bookings page, tapping on the booking where we might have charged you incorrectly. If the breakdown still doesn’t do the charge any justice, feel free to contact support and we’ll take care of it!

5. Recurring Charges

There are no recurring charges or membership fees with Yocura – you only pay for the services you book.

6. Authorization Holds

In order to verify your payment method, we may issue a small authorization hold. This amount is never actually charged to your account, but you may see it as “pending”. All authorization holds are voided within a few business days, depending on your bank’s policy.

We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. If you would like to confirm a specific item on your statement, please contact your bank directly.

7. Settle Outstanding Payments

If a charge to your card is declined, your Yocura account may end up with an outstanding balance which prevents you from booking additional services and navigating within the app

8. Unknown Charge

Unrecognized charges can often be tied back to a friend, coworker, or family member who may be using your payment information or a linked account.

An unrecognized charge may also be a small authorization hold. This amount is never actually charged to your account, but you may see it as “pending”. All authorization holds are voided within a few business days, depending on your bank’s policy. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage.

If you believe this is not the case and are still unable to recognize a Yocura charge on your account, please get in touch with support. Provide us with additional information and we’ll be happy to take a look.

9. Promotions

All promotions can be applied at the time of booking a care provider. There will be a section allowing you to enter in your Promotion code next to text box “Promo Code” before making a booking.

10. Gratuity

We encourage all the care seekers to go ahead and leave gratuity for the care provider. Gratuity left in whatever amount reassures the provider that they did everything they could to make your kids feel safe and enjoy the company of the provider. It takes an extraordinary person to care for others, so let them know they did well.

1. What are the different ways to access Yocura's platform?

Yocura is a mobile application available only in the Google Play and Apple iOS App Stores.

2. How do Reviews work?

All of the reviews on Yocura are written by either caregivers or care seekers within the Yocura community, and therefore, any review you see is based on a completed service through our platform.

User’s will decide to make their review visible to the public or for Yocura’s eyes only. We welcome and appreciate all reviews to help improve each experience.

3. Can I reply to a review?

No, the current capability within Yocura doesn’t allow for replying back to reviews, publicly or privately.

4. What are Yocura’s review guidelines?

you stick to the facts. The best reviews provide constructive information that helps the community make better decisions.

Yocura’s default position is not to censor, edit, or delete reviews. However, we reserve the right to remove reviews.

We don’t allow:

Reviews unrelated to the actual reservation (ex: political, religious, or social commentary).

Content that endorses or promotes illegal, harmful or violent activity

Content that is profane, vulgar, obscene, defamatory, threatening, or discriminatory.

Content that violates another person’s or entity’s rights, including intellectual property rights and privacy rights (ex: publishing another person’s full name, address or other identifying information without permission).

Content that is proven to be used as extortion.

5. Can I delete a Review?

No, reviews cannot be changed or deleted once they have been posted.

1. Update My Account

Open the navigation menu on the top left corner of the app, navigate to your personal information by clicking on your name. From there you can update your Full Name, Email Address and Phone Number

2. Reset My Password

To reset your password, visit the link below and enter your email address or mobile number. Within a few minutes, you should receive an email inviting you to reset your password. For security reasons, you should choose a unique password for Yocura and never share your password in any situation.

Yocura.com/reset-password

3. My Account is Suspended

If your account needs additional information, it may be suspended. As a result of which you will not be able to use the app to its full use.

If your account is suspended, please let us know by reaching out to the support team

4. I’m not receiving emails from Yocura

If you’re not receiving any emails from Yocura, be sure to check your “Spam” or “Junk” folders to ensure the message was not filtered. Moreover, please confirm that your email is listed correctly in your account.

However, if you’re still unable to get our mails, please do let us know by reaching out to support

5. I can’t change my number or email

All Yocura accounts must have an email address and a verified phone number in order to request a caregiver.

If you’re having trouble changing out the number and/or email, please feel free to contact support and we’ll take care of it

6. I think my account is compromised

If you suspect that someone has accessed or is using your Yocura account without authorization, your account may be compromised.

Indications of a compromised account include:
– seeing booking requests on your Yocura account that you are not making
– seeing completed bookings on your Yocura account that you did not request
– receiving receipts for bookings on your Uber account that you did not request
– your account information being changed without your knowledge
– being unable to log into your account or the email address that was on your account is no longer found.

If you are unable to login to your account, please let us know at yocura.com/locked-out and provide the following information, so that we may investigate and assist further:
– first name
– last name
– email address
– mobile number
– primary city
– description: why do you think someone has access to your account? What information has changed? Please include as many details as possible.

7. I’d like to know my rating

After each booking, care seekers and care givers are given the opportunity to rate one another based on their booking experience.

The rating system works to make sure that the most respectful care givers are using Yocura. Ratings are always reported as averages. To ensure the safety of both the seeker and the provider, reviews are kept private unless chosen to be made public.

8. Delete my account

To delete your account is a tough choice but we’d like to take care of you by asking you to fill out the form below and tell us why!